What we can’t see

When I started my first agency, we had a client I didn’t love. He was a nice guy, and I liked his work, but I thought he was annoying and frustrating, and we ended up firing him as a client. The funny thing is, we probably shouldn’t have.

Photo by Josh Calabrese on Unsplash

My job for this client was to take a Word Doc and photos and turn them into a MailChimp newsletter. Seems simple, but it never was. Every month was the same thing. He would send me the stuff with…